Special Edition : The Ultimate Hydration Treat

FAQs

Q1. Is this promotion available in retail stores?

  • This campaign is exclusive to DESLY Official Website ONLY.

Q2. How do I get the free gifts?

Free gifts are included ONLY in these promo deals :

#1 Single Mask Deal RM189

#2 Buy 3 Free 2 RM597 (The Ultimate Hydration Treat)

#3 Buy 5 Free 3 RM995 (The Ultimate Hydration Treat)

#4 Hydration Trio Set RM299

  • Add promo deal and your free gifts are automatically included. Just make sure the promo price shows correctly.
  • You can still mix and match other products freely, there is no restriction on buying other products.
  • Free gifts are not included for other products outside these offers.

Q3. What if the free gifts don’t appear in my cart?

  • If gifts do not appear, it usually means the promo SKU was not selected correctly.
  • Please check carefully before checkout. Gifts cannot be added later, and we cannot issue a refund or replacement for incorrect purchases.

Q4. Can I combine different quantities to get extra gifts?

  • Gifts are fixed per promo deals. Selecting multiple of the same deals will follow the preset gifts in that deals.

Q5.Do I need a member account?

  • Yes. Please log in as a DESLY member to accumulate points for this promotion.
  • Only logged-in members will receive points.

Q6. Can I use discount codes or points with this promotion?

Yes. You may stack codes and points.

Q7. Which orders qualify for the 1,000 points reward?

  • All orders placed on DESLY Official Website between 12/12/2025 and 12/01/2026 are eligible.
  • Just make sure to post your IG Story before 12/02/2026 at 11:59 PM.

Q8. When will I receive the 1,000 points?

  • We will credit the points after verifying your IG Story, and points will be added gradually throughout the verification period.
  • Once we confirm your post, the points will be added to your account.

Q9. Can I get 1,000 points multiple times?

  • No. The reward is strictly one redemption per DESLY membership account.
  • Submitting multiple orders ID or multiple IG Story under the same account will not generate additional points.

Q10. Why does my IG account need to be public?

  • A public account ensures your Story tag reaches us for verification.

Q11. When do the points expire?

  • Points are valid for one month (30days) from the date they are credited.