Refund policy
All skincare sales are final.
Due to hygiene & safety concerns, we do not accept any exchanges or returns for skincare items.
Please note that exchanges/refunds are only available for items that have manufacturing defects.
If you have received a defective item, please ensure that the product is:
- Unused with no additional damage
- Remains in its original packaging
- Has no evidence of service, alteration, wear or blemishes of any kind
Important: Exchanges and refunds are not allowed for change of mind, size, colour, or quantity.
To proceed with a defect claim, please contact us stating your Order ID along with photo + video proof:
Email: customerservice@desly.co
WhatsApp: +60 13-630 3316
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always contact us for any question at:
Email: customerservice@desly.co
WhatsApp: +60 13-630 3316
Once the refund order is done investigated, the refund will be made via Malaysia bank transfer and it will take around 14-30 days.