Shipping policy

The estimated time for parcel to arrive
WEST MALAYSIA 2-3 days
EAST MALAYSIA Within 1 week
SINGAPORE AND OTHER COUNTRIES More than 1 week
Failed Delivery

We are not responsible for parcels returned due to circumstances beyond our control, including but not limited to:

  • The recipient being unavailable to receive the parcel
  • Incomplete or incorrect shipping address provided

If a parcel is returned due to the reasons above, additional shipping fees will apply for re-delivery. Promotional or discounted shipping rates will not be applicable.

All re-shipment arrangements will only be processed after the new shipping fee has been paid in full.

Damaged During Delivery

If you receive a damaged item due to improper handling during transit, please contact our customer service within 48 hours from the time your parcel is marked as delivered.

To assist with filing a compensation claim with the courier, you are required to provide the following:

  • A full unboxing video (The video must begin with the parcel in its original sealed condition and clearly record the entire unboxing process until the damaged product is shown.)
  • Three (3) clear photos, including:
    1. Photo of the damaged product
    2. Photo of the outer parcel packaging showing the CN / tracking number
    3. Photo of the internal bubble wrap packaging

These materials are mandatory as required by the courier service for claim processing.

Please note: Damage claims will only be accepted if submitted within 48 hours from the time the parcel status is shown as β€œDelivered” in the courier system. Claims submitted after this period will not be accepted.